The Carefree Service

We have put together this agreement for our customers. This is not a contract. This agreement goes over the things that you will need to know. What to expect from us and what we expect of our customers. From our experiences communication is a huge key to customer satisfaction.

1. THE SERVICE: Your service professional shall perform the following work:

A. Test the water. Adjust Ph and alkalinity levels as needed. Replenish sanitizer for normal usage. 

B. Skim pool surface and floor, brush steps, brush tile line, empty skimmer and pump baskets, empty cleaner bag, clean energy filter, as needed. (vacuuming is an extra service which should not be needed if your cleaner is in working order) 

C. Filter care; Backwash D.E. and sand filters as needed and adds diatomaceous earth to D.E. filters. Cartridges rinsed as needed.

D. Inspect and monitor equipment operation. Clean salt cells as needed.

E. Leave a door-hanger with checklist of duties performed.

* Please note: We do try to get to your pool the same day each week.

This is not set in stone. There are times we have emergencies with pools

which throws off our schedules. We also do route changes from time to

time which may change your day.

2. SERVICE EXCEPTIONS: Windy, rainy, severe weather, and Holidays.

A. WINDY DAYS: All the normal services will be performed, with the exception of vacuuming and bottom netting. This is due to visibility problems.

B. RAINY DAYS: All the normal services will be performed, with the exception of netting, vacuuming, and brushing. This is due to the increased risk of lightening strikes with the use of items requiring pole attachment.

C. SEVERE WEATHER: Under extreme conditions, such as ice and threat of tornado or flash flood, services may not be performed at all. 

Note: It could take up to two weeks after wind or rain to get your pool

back to normal operating conditions.

D. HOLIDAYS: Service techs are given the option of: 

1.  Servicing pools one or two days prior to the holiday.

2.  Servicing all pools on their scheduled day – including the holiday.

3.  Begin servicing pools the day following the holiday.

4.  Servicing 5 days of pools in 4 days, excluding the holiday.

E. VACATION:  We do take 2 weeks of vacation each year. One week in December for Christmas and one week in January for training. This has been factored in your monthly service charges. We figure rates on 50 weeks per year, which is how we can use the same rate even on the months with 5 weeks.

 

3. OTHER WORK OR MATERIALS: as needed, not covered by the standard

weekly charge for services noted above. Subject to advance approval for

items over $50.00.

A. Cost of service calls, labor, and material to repair or replace parts on the pool system or in the pool itself.

B. Any other chemicals, other than normal usage in the regular operation and maintenance of the pool. 

4. SPECIAL OCCASIONS: Parties and family gatherings: 

Please let us know in advance when planning an event that will

include your pool. The more people that use your pool the more

your chemistry needs to be adjusted. To prevent problems we will

schedule an extra visit to re-adjust the chemistry before and after

your event.

 

5. BILLING:  Billing is sent out on the 15^th of each month. It covers two

weeks of services done and two weeks of servicing that will be done.

Your payment is due on the first of the month but not later than the

fourth.

 

6.  NONPAYMENT:  If you are 60 days late all your services will

be suspended until payment is made. This may result in additional green

to clean charges to get your pool back up to normal swimming

conditions.

 

If you are experiencing difficulties paying your bill please contact us

to make an arrangement so your services are not interrupted.

 

7. MAKING PAYMENTS: We accept checks, money orders, cash, and credit

cards. You can pay by mail, over the phone and online or hand a check to

your service professional.

 

8. SERVICE HOURS: Normal service hours are Monday- Friday from 8 a.m. to 5 p.m. Some Saturdays 8 a.m. to 12 p.m.

 

9. REPAIR HOURS: Vary due to availability of parts and if the repair is

emergent or not.

 

10. OFFICE HOURS: Office hours are Monday- Friday 8 a.m. to 11 a.m.

After then our staff is in the field.

 

11. CONTACT INFORMATION: To contact us please call 817-689-1160.

Please leave a message and someone will get back to you. Due to the

nature of our business answering the phone while standing above or in

the water is not recommended. The easiest and most efficient way to

contact us is by email brian@carefreepoolservices.com

 

12. WHAT WE EXPECT FROM OUR CUSTOMERS: 

 

A. The water level is the customer’s responsibility. The water level should be half way up your skimmers. If your pool is sucking air it will damage your equipment. During the summer some water loss is normal. If you are worried about this please ask about installing an auto fill.

B. During the spring and fall check your skimmer baskets 2-3 times a week. Make sure they are clear to promote proper circulation. 

C. We require our customers to have a cleaner. Please check the bag on your cleaner during the spring and fall when checking your skimmer baskets. The cleaner does not work when the bag is full, or if your pool is off. Your cleaner should be set to run at a minimum of an hour a day or more, depending on your pools needs. 

D. Run time of your pool. The average run time of your pool is 8-10 hours. This is because it takes about 8 hours for all of your water to circulate once through your filter. If you have a power outage you must check the inside box’s programming. Power outage sometimes clears the programming. If you have problems with this you must let us know so we can help correct it. 

E. Lawn maintenance is not our responsibility. Please keep in mind that all things around your pool do end up in your pool. Everything that ends up in your pool throws off the chemistry. Trees and grass should be kept trimmed to reduce shedding into the pool. Please remember to trim around your equipment pad too. 

F. We expect our customers to contact us for problems and concerns. Personal contact with your service professional is a must for great service.